While we do our best to ensure that we provide the best quality support and services, sometimes, things do not always go to plan and things go wrong. We are always happy to take on board any kind of feedback from our clients, their families, or anyone else.

If you wish to make a complaint about any aspect of our services, please see our Complaints Policy - Full Text Version & Easy Read Versions

You can decide exactly how you would like to get in touch with us:

You can call our Head Office on 0131 285 8930
You can email us at: enquiries@edgeautism.com
Or write to us: Edge Group Scotland Ltd, Summers House, Eskmills, Station Road, Musselburgh. EH21 7PE - If you write to us, please include:
- Your name
- Your address
- Your email address
- Your contact telephone number
- The date when the incident occurred
- A detailed account of the complaint
Or, complete the form below

Full Name *

First Name

Last Name

Email *

Phone

(###)

###

####

Are you making the complaint on your own behalf or for another person?

I am making this complaint on behalf of another person

I am making this complaint on my own behalf

(If another person) For whom are you making the complaint?

What is your complaint about? (This will let us direct your complaint to the person who is best placed to help.)

Staff member conduct

Delay in decision-making

Unsatisfactory level of service

Refusal of service

Problem with service provided

Unsatisfactory informal complaint

Handling of personal data

Incident

Accident

Incorrect invoicing

When did the event which your complaint is about happen?

YYYY

Please provide as much detail about your complaint as you can. The more information you provide, the easier it will be for us to investigate the complaint.

Thank you!

We will acknowledge all complaints in writing, within 24 hours of receiving them.

We hope that most complaints can and will be resolved informally, within 48 hours of the complaint. We will follow up resolved complaints with a written response confirming the actions we have taken (or will take).